As we continue to prioritize technology across campus, we are pleased to announce the upcoming launch of an enhanced version of my.sussex portal and our finance management system that will feature:
October 15鈥揘ovember 10, 2025: my.sussex and CX will be available as read-only, and the transition is expected to take place.
November 10, 2025: Expected completion of transition to J1
As we prepare to launch the upgraded platform, please take a moment to review the information below regarding features that will be affected. The impact on students during this time is expected to be minimal, but the College has implemented plans to ensure that students can access the resources they need.
During our transition to the new Jenzabar One system for student information and financial management, SCCC will utilize a fillable paper application that students can complete and email to admissions@sussex.edu.
For questions regarding 妻友社区 to SCCC,
please contact 973.300.2223 or email admissions@sussex.edu.
The Financial Aid Office has been live with the JFA System (Jenzabar Financial Aid) since February and you will continue to have access to your financial aid information while the College transitions to our upgraded J1 System. Please follow instructions given to you in your 2025-26 Welcome Email on how to access your Portal account, review your financial aid awards, and submit any missing documents required to complete your file
| ACTION | PROCEDURE |
| Disbursement of Aid |
We will disburse funds for all completed applications prior to October 15. Disbursements will stop from October 15 to November 10 and resume shortly thereafter. |
| Refund Due to Aid |
Refunds will be processed for all financial aid disbursed prior to October 15. Refunds will stop from October 15 to November 10 and will resume shortly thereafter. |
| Missing Documents | Documents can continue to be uploaded and will be reviewed during the J1 transition. Please contact finaid@sussex.edu for questions. |
| Aid Eligibility and Billing | Students may apply for financial aid, but bills will not be updated with aid information from October 15 to November 10. Updates to your bill will resume shortly thereafter. Awards may be viewed in your Portal account. |
Students can apply for housing beginning October 15th. Please check the Housing Information page for more details.
If you have any questions, please contact the Bursar's Office at bursar@sussex.edu.
| ACTION | PROCEDURE |
| Tuition & Refunds |
Before contacting the Bursar鈥檚 Office, students are encouraged to log in to their online student account (Cashnet) to view their balance. In Activity Details, if financial aid is pending, refunds are not available until after November 10. Cashnet only accepts the first 8 characters of your Canvas/Portal password.
|
| Late Start Students |
LATE START refunds (financial aid or self-paid drops) will be processed AFTER GO LIVE, on or about November 10. |
| Delayed Start Students |
DELAYED START refunds (financial aid or self-paid drops) will be processed AFTER GO LIVE, on or about November 10. |
| Concurrent Students |
Parents of high school students taking concurrent courses. Payments received by mail would be greatly appreciated during this time. Mailed Payments ATTN: Bursar, Room B203 |
| ACTION | PROCEDURE |
| Order a Transcript |
Official transcripts will be unavailable until Monday, November 10. Prepare ahead and order official transcripts before Wednesday, October 15. Unofficial transcripts will be available through my.sussex. Contact the registrar@sussex.edu for any concerns about transcripts during the transition period. |
| Update Information (Address/Cell/Parent Info) | Link to Form |
| Add/Change of Major-Minor-Concentration | Link to Form |
| Withdraw from a Course | Link to Form |
| Withdraw from the College | Link to Form |
Beginning Monday, November 10, the enhanced version of my.sussex portal will be live. All regular functions will resume, along with new features designed to improve your experience. We鈥檒l continue to share updates as the transition moves forward.
Please be patient as everyone adjusts to the new system. Some services may experience a delay during the first few weeks after launch.
Jenzabar One has created short videos to introduce the new features you鈥檒l see after the my.sussex portal upgrade.